Frequently Asked Questions
Escape Room Details:
WHY RESERVE AN ESCAPE ROOM?
It’s a fun experience for family, friends and acquaintances. You will explore a network of puzzles and clues through communication and teamwork.
HOW LONG WILL THE EXPERIENCE LAST?
Each game is 60 minutes long, although you might escape earlier. You need to arrive 15 minutes before your game
begins and there’s a 15 minute debriefing after the game which includes a team photo. Allow yourself 90 minutes
from beginning to the end.
WHAT THEME GENRE ARE THE ROOMS?
Currently they are Fantasy (Once Upon a Time), Suspense/ Thriller (The Other Side), and Adventure (Gold Rush).
WHAT IF I NEED HELP DURING THE GAME?
Your game is being monitored closely via camera by your game master. You can ask for a clue during the game.
CAN I ASK FOR HELP?
Yes. Once the game begins, you can ask for 3 clues within the 60 minute game.
MAY I LEAVE THE ROOM/GAME AT ANYTIME?
Yes, but it’s best for your experience to stay in the game until it’s finished; although, in an emergency you can leave at anytime.
WILL WE PLAY WITH OTHER GROUPS?
You’re guaranteed to have the room to yourselves if you book all available slots for that game or reserve an event. However, in light of the concern over Covid-19, it’s private games only. Make sure not to reserve in someone else’s game or call us to block off the remaining slots for you.
AM I LOCKED IN THE ROOM?
No. You certainly will feel like it, but you can step out of the room/ game at anytime. Unless for emergencies, we recommend you stay in the room until your game is finished.
IS THE FACILITY ADA (WHEELCHAIR) ACCESSIBLE?
Yes. There are some puzzles that may require assistance, but in general everyone can play.
DO ANY OF THE ROOMS HAVE STROBE LIGHTING?
We have lighting effects in all the rooms and strobe lighting in one.
WHO CAN PLAY YOUR ESCAPE ROOMS?
Anyone can play, but you may fair best in a team. Bring family, friends, neighbors and coworkers. Contact us if you require special accessibility so we can accommodate. Some puzzles may require assistance.
WHAT'S THE MINIMUM/MAX PEOPLE IN ONE ROOM?
The minimum is 2 and the max is 8. However if you have 9 or 10 in your group, you can reach us with the Contact Form below, or call (757) 808-5199 to discuss the details and we’ll try to accommodate.
IS THERE AN AGE LIMIT?
People of all ages can play, however we recommend ages 12 and up. Children ages 14 and under must be accompanied by a parent or chaperone.
DO I HAVE TO SIGN A WAIVER?
Yes. Everyone must sign a waiver. Parent or chaperon must sign the waiver for those ages 17 and under. You may complete the waiver online here or sign one at our facility.
IF I'M LATE FOR MY GAME, CAN I STILL PLAY?
Yes, but only if EVERYONE else in the scheduled game is part of your group and agrees to the reduced time. There are no refunds.
CAN I TAKE PICTURES OR RECORD VIDEO DURING THE GAME?
No. We ask our players not to or record video during the game. We do allow photo’s in our lobby and, if requested and not in session, in one of the game rooms.
CAN I BRING FOOD, DRINKS AND USE MY CELL PHONE IN THE GAME?
You are able to keep your phone with you during the game but we ask our players not to use them during the game. We allow food and beverages in our lobby, but not inside the game rooms.
CAN I BRING ALCOHOL TO THE ROOM?
No. We do not allow alcohol in our rooms.
CAN I BOOK A LARGE GROUP OR PRIVATE EVENT?
Yes. See our Events page for more details. Then either use the Contact Form at the bottom of this website or call us at (757) 808-5199 to make the reservation.
WHAT ARE YOUR COVID POLICIES?
Hours, Prices, Coupons, Reservations:
WHAT ARE YOUR HOURS OF OPERATION?
Operating Hours: *
Mon-Fri: 2:00 pm – 9:30 pm
Saturday: 1:00 pm – 9:30 pm
Sunday: 1:00 pm – 8:00 pm
* These hours do not reflect holidays nor inclement weather.
** Reservations are available before 2 pm.
*** If you plan to visit before booking a room, first call us at (757) 808-5199 to be guaranteed assistance.
**** The last reservation of the day must be booked 30 minutes before closing.
HOW MUCH DOES IT COST?
Cost is $25 per person, tax and fees not included.
CAN I CHANGE THE TIME OF MY RESERVATION?
Yes. You have up to 24 hours before your actual time slot to change. Reach us with the Contact Form below or call (757) 808-5199.
HOW DO I REDEEM COUPONS/ VOUCHERS?
Enter your Coupon Code on the Cart page and click Apply Coupon.
DO I NEED TO RESERVE THE ROOM ONLINE BEFORE I ARRIVE?
Currently it’s online reservations only. You can reserve your room online, or online at our location 217 McLaws Circle Williamsburg Va 23185. However we recommend that you reserve in advance to guarantee your time slot.
** If you plan to visit before booking a room, first call us at (757) 808-5199 to be guaranteed assistance.
HOW DO I BOOK A RESERVATION?
Click one of the Reservation buttons you see throughout the site -OR- choose your room from the Reservation menu at the top of this site. Once in the room’s reservation page, enter the number of people in your party, select your date from the calendar, choose one of the available time slots, then click the Book Now button. This will place you in the Shopping Cart where you should confirm all the details of your order. Once the details are correct, click the Proceed to Checkout button. On the Checkout page enter all the requested info, then click the Place Order button to bring up the Payment form. On the Payment form enter the requested charge card details, then click the Submit button.
CAN I BUY RESERVATIONS AS A GIFT?
Yes, click here to purchase Gift Cards.
CAN I GET A REFUND?
There are no refunds, however you can reach us with the Contact From below or call (757) 808-5199 up to 6 hours before your scheduled reservation to reschedule.
HOW CAN I RESERVE FOR A CORPORATE, SCHOOL, PRIVATE, OR BIRTHDAY EVENT?
Easy. See our Events page . Then either use the Contact Form at the bottom of this website or call (757) 808-5199 to make the reservation.
HOW CAN I CONTACT OPERATION ESCAPE?
Email: Use the Contact Form at the bottom of this website.
Phone: (757) 808-5199
Address: 217 McClaws Circle, Suite 4, Williamsburg VA 23185
DO YOU HAVE JOB OPPORTUNITIES?
Yes. You can fill out an application here.
WE ARE OPEN!
Mon - Fri: 2:00 pm - 9:30 pm *
Saturday: 1:00 pm - 9:30 pm *
Sunday: 1:00 pm - 8:00 pm *
* Last reservation of the day must be booked 30 mins before closing.
** Reservations are available before 2 pm.
We look forward to providing a clean and safe environment for your entertainment pleasure.
All reservations are performed online. To reserve at our location instead, please call ahead to be guaranteed assistance.
Use the form below if you have questions or would like to share feedback.
217 McLaws Circle Suite 4, Williamsburg VA 23185
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